Returns Policy
Returns Policy
LAST UPDATED: June 30, 2022
Returns, Extensions, Shipping, and Lost Items
Refund Policy
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Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it, and must ship with tracking. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Not returnable: Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Sarah@rhinestonelipgloss.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Sarah@rhinestonelipgloss.com and send your item to: 14785 Infirmary Road, Wapakoneta, OH 45895
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you MUST contact us first at 567.286.0560 to receive instructions to mail your product to: 14785 Infirmary Road, Wapakoneta, OH 45895
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should always use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
In the event you need to make a return, you agree to return Product to Rhinestone Lipgloss on or before the return date specified on the applicable online invoice for your order. We may, but are not required to, permit you to extend your order for a Product (including by contacting us), subject to pre-payment of any additional fees applicable to that Product for the period of time of the extension. Returns will be processed within 14 to 21 business days (excluding weekends and holidays).
We are not responsible for any personal or other items left in the Products or which are returned to Rhinestone Lipgloss in the Return Packaging. If you believe you have accidentally or otherwise sent any such items to us, please contact customer service as soon as possible at sarah@rhinestoelipgloss.com. We may, but are not required to, assist you in attempting to locate such items at your request, and we assume no responsibility or liability if we attempt to locate such items.
On occasion with the delivery of a Product, Rhinestone Lipgloss will provide you with pre-paid, pre-addressed packaging that you can use to return the Product (“Return Packaging”), as well as instructions for returning the Product to Rhinestone Lipgloss. You may not keep, sell, or transfer (other than to us) any Rhinestone Lipgloss-branded packaging, labels, and accessory boxes (“Rhinestone Lipgloss Packaging”) that we provide to you. If the Rhinestone Lipgloss Packaging is not returned prior to the earlier of (i) sixty (60) days after the return of the associated Product or (ii) the termination, cancellation, or expiration of your Account or Paid Services, you hereby authorize us (or our third-party payment processor) to charge your Payment Method a non-refundable non-return fee for each garment bag, accessory bag, and/or accessory box that is not returned to us. After we charge your Payment Method for the Rhinestone Lipgloss Packaging that you did not return, you are permitted to retain such Rhinestone Lipgloss Packaging; however, we do not make, and expressly disclaim, any warranties of any kind with respect to such Rhinestone Lipgloss Packaging, and the Rhinestone Lipgloss Packaging is provided to you on an “AS IS” basis. Please see our FAQ Section for the current amount we charge for non-return fees (including for packaging, and accessory boxes).
If you use the Return Packaging that we provide, you must use the shipping carrier specified on the pre-paid shipping label included with the Return Packaging. Rhinestone Lipgloss will not be responsible for loss, theft, or damage to Products that are shipped back to us using any carrier other than the carrier that is specified on our Return Packaging, or for any fees or expenses that you incur due to delays in Rhinestone Lipgloss receiving the Product. Rhinestone Lipgloss does not ship Products outside of the United States, and you may not return Products to us from outside of the United States without our prior written permission.
In the event that you lose or damage the Return Packaging that we provide, you will be responsible for returning the Product to us in your own packaging, at your own expense. Furthermore, you acknowledge that using any packaging or shipping carriers other than our Return Packaging and the carrier specified thereon may result in delivery delays and additional delivery fees for which Rhinestone Lipgloss will not be liable. You will be solely liable for all such delays and additional delivery fees
For more information regarding Product returns, please refer to our FAQ Section for the most up-to-date information.