Returns Policy

LAST UPDATED: June 30, 2022

 

Returns, Extensions, Shipping, and Lost Items

 

In the event you need to make a return, you agree to return Product to Rhinestone Lipgloss on or before the return date specified on the applicable online invoice for your order. We may, but are not required to, permit you to extend your order for a Product (including by contacting us), subject to pre-payment of any additional fees applicable to that Product for the period of time of the extension. Returns will be processed within 14 to 21 business days (excluding weekends and holidays).

 

We are not responsible for any personal or other items left in the Products or which are returned to Rhinestone Lipgloss in the Return Packaging. If you believe you have accidentally or otherwise sent any such items to us, please contact customer service as soon as possible at sarah@rhinestoelipgloss.com. We may, but are not required to, assist you in attempting to locate such items at your request, and we assume no responsibility or liability if we attempt to locate such items.

 

With the delivery of a Product, Rhinestone Lipgloss will provide you with pre-paid, pre-addressed packaging that you can use to return the Product (“Return Packaging”), as well as instructions for returning the Product to Rhinestone Lipgloss. You may not keep, sell, or transfer (other than to us) any Rhinestone Lipgloss-branded packaging, labels, and accessory boxes (“Rhinestone Lipgloss Packaging”) that we provide to you. If the Rhinestone Lipgloss Packaging is not returned prior to the earlier of (i) sixty (60) days after the return of the associated Product or (ii) the termination, cancellation, or expiration of your Account or Paid Services, you hereby authorize us (or our third-party payment processor) to charge your Payment Method a non-refundable non-return fee for each garment bag, accessory bag, and/or accessory box that is not returned to us. After we charge your Payment Method for the Rhinestone Lipgloss Packaging that you did not return, you are permitted to retain such Rhinestone Lipgloss Packaging; however, we do not make, and expressly disclaim, any warranties of any kind with respect to such Rhinestone Lipgloss Packaging, and the Rhinestone Lipgloss Packaging is provided to you on an “AS IS” basis. Please see our  FAQ Section for the current amount we charge for non-return fees (including for packaging, and accessory boxes).

If you use the Return Packaging that we provide, you must use the shipping carrier specified on the pre-paid shipping label included with the Return Packaging. Rhinestone Lipgloss will not be responsible for loss, theft, or damage to Products that are shipped back to us using any carrier other than the carrier that is specified on our Return Packaging, or for any fees or expenses that you incur due to delays in Rhinestone Lipgloss receiving the Product. Rhinestone Lipgloss does not ship Products outside of the United States, and you may not return Products to us from outside of the United States without our prior written permission.

In the event that you lose or damage the Return Packaging that we provide, you will be responsible for returning the Product to us in your own packaging, at your own expense. Furthermore, you acknowledge that using any packaging or shipping carriers other than our Return Packaging and the carrier specified thereon may result in delivery delays and additional delivery fees for which Rhinestone Lipgloss will not be liable. You will be solely liable for all such delays and additional delivery fees

For more information regarding Product returns, please refer to our  FAQ Section for the most up-to-date information.